resiliency playbook

People and culture

People are the heart of an organization’s success and culture is the glue that binds them. In a crisis, core values and purpose rise to the forefront to guide teams through difficult decisions. Learn how the interplay of our people, ways of working and culture informed our response to the pandemic.

resiliency playbook


How teams are structured and empowered can profoundly impact outcomes. At Flex, we organize ourselves using a flat, agile model to enable rapid response and collaboration across the world. Backed by our global executive team, we empower our regional leaders to run site operations, lending their expertise to respond to local conditions. Learn how the way we are organized made a difference during the pandemic.

resiliency playbook


Getting out in front to respond to an unprecedented disruption can be scary, but it’s the only way to learn, understand and adapt to rapidly changing conditions. Our resiliency framework, which includes crisis management and business continuity planning, guided our immediate response as we took precaution and deployed safety measures in China weeks before the novel coronavirus had a name. Learn more about the actions we took in the wake of the pandemic and what guided those decisions.

resiliency playbook

Technologies and processes

Having the right tools, data and workflows in place is indispensable to navigating risks and challenges successfully. As operations become increasingly digitized, they also become smarter and faster. Technologies that ingest real-time data to automate workflows and flag risks are becoming the norm. Learn how we leveraged data, technology and processes to gain visibility across the value chain and optimize our response.

resiliency playbook

Collaborative partnerships

Partnerships develop slowly when times are good and are tested when times are difficult. Yet in a crisis, intense collaboration is imperative. We must not only collaborate within our organization but across our ecosystem of customers, partners, governments and the people in the communities we operate. Take a look at how we formed collaborative partnerships with customers, suppliers and governments to create outcomes that benefit our stakeholders.

! function(o, t, e, a) { o._aoForms = o._aoForms || [], o._aoForms.push(a); var n = function() { var o = t.createElement(e); o.src = ("https:" == t.location.protocol ? "https://" : "http://") + "", o.async = !0; for (var a = t.getElementsByTagName(e)[0], n = a.parentNode, c = document.getElementsByTagName("script"), r = !1, s = 0; s < c.length; s++) { if (c[s].getAttribute("src") == o.getAttribute("src")) r = !0; } r ? typeof(_aoFormLoader) != "undefined" ? _aoFormLoader.load({ id: "482592df-d182-4ff0-be56-eebb313261fa:d-0001", accountId: "39314", domain: "", isTemp: false, noStyle: false, prefill: false }) : "" : n.insertBefore(o, a) }; window.attachEvent ? window.attachEvent("onload", n) : window.addEventListener("load", n, !1), n() }(window, document, "script", { id: "482592df-d182-4ff0-be56-eebb313261fa", accountId: "39314", domain: "", isTemp: false, noStyle: false, prefill: false });

You can learn more about our use of cookies and your choices here. By clicking on any link on this page or clicking "OK, I agree", you are giving your consent for us to set cookies.